FAQS

We’re here to help. If you need to adjust an order you just placed, act fast—we can only make changes before it’s processed. Reach out to our Customer Care team right away with the details at info@specialian.com.

Need to change something?

Adjustments or cancellations are only possible while your order hasn’t entered the processing stage. To avoid delays, contact our Customer Care team immediately with your specific change or cancellation request. The sooner you reach out, the better chance we have of catching it in time.

Staying in the loop

Your order confirmation and shipping notification are sent to the email address you provide at checkout. Double-check that your email is entered correctly so these updates land in your inbox without a hitch.

How your order gets to you

We work with a range of delivery companies to get your package to you. The carriers we use include:

• USPS
• DHL
• E-Packet
• EMS
• FedEx
• Aramex
• JCEX

When your order is fulfilled, a shipping confirmation is emailed to you. The total delivery time depends on the shipping method you selected during checkout.

Keeping an eye on your package

As soon as your package is on its way, we’ll email you the tracking number. You can use it on the carrier’s website to follow your delivery. Just make sure your email address is correct so you don’t miss it.